{"id":1652,"date":"2026-10-22T14:15:39","date_gmt":"2026-10-22T11:15:39","guid":{"rendered":"https:\/\/www.unicosigorta.com.tr\/blog\/?p=1652"},"modified":"2026-10-23T14:19:47","modified_gmt":"2026-10-23T11:19:47","slug":"unico-sigorta-servis-yonetiminde-gelecege-odaklandi","status":"publish","type":"post","link":"https:\/\/www.unicosigorta.com.tr\/blog\/unico-sigorta-servis-yonetiminde-gelecege-odaklandi\/","title":{"rendered":"UNICO S\u0130GORTA, SERV\u0130S Y\u00d6NET\u0130M\u0130NDE GELECE\u011eE ODAKLANDI"},"content":{"rendered":"\n<p><strong>Unico Sigorta, hasar s\u00fcre\u00e7lerinde m\u00fc\u015fteri deneyiminin \u00f6nemli bir par\u00e7as\u0131 olan servislerle &nbsp;bir araya gelerek, gelecek stratejilerini ele ald\u0131\u011f\u0131 \u201cServis Y\u00f6netimi Toplant\u0131lar\u0131\u201d ger\u00e7ekle\u015ftirdi. Toplant\u0131larda, \u015firketin servis y\u00f6netimi alan\u0131ndaki yakla\u015f\u0131m\u0131 ve gelece\u011fe y\u00f6nelik uygulamalar\u0131 anla\u015fmal\u0131 servislerle payla\u015f\u0131ld\u0131.<\/strong><\/p>\n\n\n\n<p>Unico Sigorta, servis a\u011f\u0131yla ili\u015fkilerini g\u00fc\u00e7lendirmek ve servis y\u00f6netiminin gelece\u011fine y\u00f6nelik stratejilerini payla\u015fmak amac\u0131yla iki ayr\u0131 \u201cServis Y\u00f6netimi Toplant\u0131s\u0131\u201d ger\u00e7ekle\u015ftirdi. T\u00fcrkiye\u2019nin farkl\u0131 illerindeki 100 \u2018\u00fc a\u015fk\u0131n \u00f6zel servis temsilcilerinin kat\u0131ld\u0131\u011f\u0131 toplant\u0131larda, hasar s\u00fcre\u00e7lerinde teknolojik d\u00f6n\u00fc\u015f\u00fcm, de\u011fi\u015fen m\u00fc\u015fteri beklentileri ve operasyonel verimlilik ele al\u0131nd\u0131.<\/p>\n\n\n\n<p>Servisleri yaln\u0131zca hasar operasyonlar\u0131n\u0131n bir par\u00e7as\u0131 de\u011fil, m\u00fc\u015fteri deneyiminin \u00f6nemli payda\u015flar\u0131 ve markan\u0131n sahadaki temsilcileri olarak konumland\u0131ran Unico Sigorta, toplant\u0131larda ba\u011f\u0131ms\u0131z servis a\u011f\u0131na y\u00f6nelik gelecek vizyonunu da payla\u015ft\u0131.<\/p>\n\n\n\n<p>Unico Sigorta CEO\u2019su Ender G\u00fczeler, ba\u011f\u0131ms\u0131z servis a\u011f\u0131 i\u00e7in 2030\u2019a uzanan d\u00f6n\u00fc\u015f\u00fcm yol haritas\u0131n\u0131 payla\u015ft\u0131. Toplant\u0131larda maliyet y\u00f6netimi, operasyonel h\u0131z, m\u00fc\u015fteri memnuniyeti ve hizmet kalitesi kriterlerine dayal\u0131 yeni performans modeli tan\u0131t\u0131ld\u0131. Ayr\u0131ca \u201cY\u0131ld\u0131z Servisler\u201d konsepti ve \u201cKazan-Kazan\u201d i\u015f ortakl\u0131\u011f\u0131 modeliyle ba\u015far\u0131l\u0131 servisleri ticari ve operasyonel avantajlarla destekleyen yeni yakla\u015f\u0131m \u00f6zel servisler taraf\u0131ndan takdirle kar\u015f\u0131land\u0131.<\/p>\n\n\n\n<p><strong>\u201cServislerimiz, m\u00fc\u015fteri deneyiminin en \u00f6nemli payda\u015flar\u0131 aras\u0131nda\u201d<\/strong><\/p>\n\n\n\n<p><strong>Unico Sigorta Genel M\u00fcd\u00fcr\u00fc Ender G\u00fczeler,<\/strong> toplant\u0131lara ili\u015fkin de\u011ferlendirmesinde servis a\u011f\u0131n\u0131n sigortac\u0131l\u0131k deneyimindeki \u00f6nemine dikkat \u00e7ekerek \u015funlar\u0131 s\u00f6yledi:<\/p>\n\n\n\n<p>\u201cSigortac\u0131l\u0131kta sundu\u011fumuz hizmetin m\u00fc\u015fterilerimiz a\u00e7\u0131s\u0131ndan kar\u015f\u0131l\u0131k buldu\u011fu en \u00f6nemli temas noktalar\u0131ndan biri servislerimiz. Bu nedenle servislerimizle kurdu\u011fumuz i\u015f birli\u011fini yaln\u0131zca operasyonel bir s\u00fcre\u00e7 olarak de\u011fil, kar\u015f\u0131l\u0131kl\u0131 g\u00fcvene ve ortak de\u011fer yaratma anlay\u0131\u015f\u0131na dayanan uzun soluklu bir yol arkada\u015fl\u0131\u011f\u0131 olarak g\u00f6r\u00fcyoruz.<\/p>\n\n\n\n<p>Servis Y\u00f6netimi Toplant\u0131lar\u0131m\u0131z ile sekt\u00f6r\u00fcn gelece\u011fine, de\u011fi\u015fen ihtiya\u00e7lara ve servis y\u00f6netiminde \u00f6n\u00fcm\u00fczdeki d\u00f6nemde hayata ge\u00e7irece\u011fimiz stratejilere birlikte odaklanmay\u0131 ama\u00e7lad\u0131k. Sahadan gelen g\u00f6r\u00fc\u015f ve deneyimlerin bizim i\u00e7in son derece k\u0131ymetli oldu\u011funa inan\u0131yoruz. Unico Sigorta olarak servis a\u011f\u0131m\u0131zla birlikte geli\u015fen, birlikte g\u00fc\u00e7lenen ve m\u00fc\u015fterilerimize daha iyi bir deneyim sunmay\u0131 hedefleyen bir anlay\u0131\u015fla \u00e7al\u0131\u015fmalar\u0131m\u0131z\u0131 s\u00fcrd\u00fcrece\u011fiz.\u201d<\/p>\n\n\n\n<p><strong>Servislerle g\u00fc\u00e7l\u00fc ileti\u015fim ve ortak geli\u015fim hedefi<\/strong><\/p>\n\n\n\n<p>Unico Sigorta\u2019n\u0131n servis y\u00f6netimi yakla\u015f\u0131m\u0131nda, servislerle kurulan ileti\u015fimin ve kar\u015f\u0131l\u0131kl\u0131 bilgi payla\u015f\u0131m\u0131n\u0131n g\u00fc\u00e7lendirilmesi \u00f6ne \u00e7\u0131k\u0131yor. Servislerin ihtiya\u00e7 ve beklentilerinin do\u011frudan ele al\u0131nd\u0131\u011f\u0131 toplant\u0131lar, ayn\u0131 zamanda sekt\u00f6r\u00fcn gelece\u011fine ili\u015fkin g\u00f6r\u00fc\u015f ve de\u011ferlendirmelerin payla\u015f\u0131lmas\u0131na da olanak sa\u011flad\u0131.<\/p>\n\n\n\n<p>Unico Sigorta, servis a\u011f\u0131yla kurdu\u011fu g\u00fc\u00e7l\u00fc ileti\u015fimi \u00f6n\u00fcm\u00fczdeki d\u00f6nemde de geli\u015ftirerek, h\u0131zl\u0131, etkin, \u015feffaf ve s\u00fcrd\u00fcr\u00fclebilir bir servis y\u00f6netimi anlay\u0131\u015f\u0131n\u0131 g\u00fc\u00e7lendirmeyi hedefliyor.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unico Sigorta, hasar s\u00fcre\u00e7lerinde m\u00fc\u015fteri deneyiminin \u00f6nemli bir par\u00e7as\u0131 olan servislerle &nbsp;bir araya gelerek, gelecek stratejilerini ele ald\u0131\u011f\u0131 \u201cServis Y\u00f6netimi Toplant\u0131lar\u0131\u201d ger\u00e7ekle\u015ftirdi. Toplant\u0131larda, \u015firketin servis y\u00f6netimi alan\u0131ndaki yakla\u015f\u0131m\u0131 ve gelece\u011fe y\u00f6nelik uygulamalar\u0131 anla\u015fmal\u0131 servislerle payla\u015f\u0131ld\u0131. Unico Sigorta, servis a\u011f\u0131yla ili\u015fkilerini g\u00fc\u00e7lendirmek ve servis y\u00f6netiminin gelece\u011fine y\u00f6nelik stratejilerini payla\u015fmak amac\u0131yla iki ayr\u0131 \u201cServis Y\u00f6netimi Toplant\u0131s\u0131\u201d ger\u00e7ekle\u015ftirdi. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":1653,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"amp_status":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[316,70],"tags":[332,500,375,503,499,501,23,468,40,502],"class_list":["post-1652","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-haberler","category-unico-sigorta-anasayfa","tag-ender-guzeler","tag-hasar-surecleri","tag-musteri-deneyimi","tag-servis-agi","tag-servis-yonetimi","tag-servis-yonetimi-toplantilari","tag-sigorta","tag-sigortacilik","tag-unico-sigorta","tag-yildiz-servisler"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>UNICO S\u0130GORTA, SERV\u0130S Y\u00d6NET\u0130M\u0130NDE GELECE\u011eE ODAKLANDI -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unicosigorta.com.tr\/blog\/unico-sigorta-servis-yonetiminde-gelecege-odaklandi\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UNICO S\u0130GORTA, SERV\u0130S Y\u00d6NET\u0130M\u0130NDE GELECE\u011eE ODAKLANDI -\" \/>\n<meta property=\"og:description\" content=\"Unico Sigorta, hasar s\u00fcre\u00e7lerinde m\u00fc\u015fteri deneyiminin \u00f6nemli bir par\u00e7as\u0131 olan servislerle &nbsp;bir araya gelerek, gelecek stratejilerini ele ald\u0131\u011f\u0131 \u201cServis Y\u00f6netimi Toplant\u0131lar\u0131\u201d ger\u00e7ekle\u015ftirdi. 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